• January 24th, 2012
    Gadgets, productivity, Facebook timeline and more!
    At Computer Troubleshooters, we’ve once again braved the information-overload of the internet to find current trends, important alerts or general hints and tips from other sources. Here’s the…

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  • January 5th, 2012
    45,000 facebook accounts compromised by ramnit worm
    Over 45,000 facebook accounts are known to have been compromised by the worm Ramnit. This particular worm infects Windows executables, Microsoft Office and HTML files, according to a profile…

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  • December 18th, 2011
    Can my phone or tablet get a virus?
    Gone are the days when all of your interaction with the internet was done at a computer. Our mobile phones no longer hold just names and telephone numbers…

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  • November 30th, 2011
    Latest phone scam
    We have just been made aware by one of our customers of the latest in phone scams… people pertaining to be from Microsoft phoning and insisting that “your Microsoft License…

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  • November 21st, 2011
    How can the Internet really improve your business?
    It’s widely accepted that now most business cannot operate without an internet connection.  Even industries such as manufacturing or trades have an element of their business…

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B.E.S.T. Programme

At Computer Troubleshooters we recognise the critical role that computers, networks, and technology in general plays in every small business. From email and word processing to online banking and e-commerce, every small business depends on technology to maximise their productivity and their profitability. But what happens when your technology lets you down? How much staff time is wasted dealing with slow computer or system crashes? How much of your time is spent answering software questions for others in the office? And if your system crashes, how do you recover your data? That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading support plan for small businesses.

For a flat monthly fee we do the following:

  • Handle any computer, network, or server problem (including Windows, Virus, & Spyware problems) via remote support or on-site.
  • Monitor your technology 24/7, including preventing up to 80% of all computer problems before our customers are even aware of them.
  • Install advanced remote support tools to enable our team to diagnose and resolve problems quickly if they do occur.
  • Monitor your backup system to be sure your data is backed up safely.
  • Provide a Helpdesk so all your employees have prompt, easy access to high quality support consultants anytime they have a computer question or problem.
  • Manage all your Technology Vendors for you (Internet, Phones, Business Applications.)
  • Guarantee No Downtime (on our Trouble-Free plan.)